Help Desk & User Support
Fast, friendly support for the issues that slow teams down: access, devices, applications, printers, email, and everyday troubleshooting.
View helpdesk servicesManaged services
Managed IT support built for small businesses that need steady, practical help.
Leading Edge IT keeps your users supported, your systems maintained, and your technology decisions clear, without making IT feel overly corporate or hard to reach.
Managed IT
Your outsourced IT department for daily support, planning, and accountability.
Managed IT is for businesses that need reliable technology support but do not want to build a full internal IT team. We handle the day-to-day work, keep systems organized, and help leadership understand what needs attention before small issues become expensive interruptions.
It is a strong fit for law firms, nonprofits, dental offices, medical offices, and growing small businesses across Troy and the Greater Detroit area.
Talk about managed ITWhat this gives your team
- Responsive support for everyday user issues
- Consistent patching, updates, and endpoint care
- Clear ownership of Microsoft 365, cloud tools, and access
- Network, Wi-Fi, firewall, and vendor coordination
- Documentation that makes the environment easier to manage
- Practical IT planning that matches your budget and risk
What we manage
Day-to-day coverage for the systems your business depends on.
These are the core areas we keep moving so your team can stay focused on client work, patient care, operations, and growth.
Endpoint Management
Patch management, device standards, software deployment, asset tracking, onboarding, offboarding, and lifecycle recommendations.
Microsoft 365 & Cloud
Tenant administration, identity, Teams, SharePoint, OneDrive, licensing, secure sharing, and cloud workflow cleanup.
View cloud servicesNetwork & Connectivity
Firewall, switching, Wi-Fi, VPN, ISP coordination, remote access, monitoring, and documentation for reliable office and hybrid work.
View network supportManaged VoIP Services
Business phone system support, call flow coordination, user changes, vendor management, device troubleshooting, and connectivity guidance for dependable communication.
View VoIP servicesBackup & Recovery
Backup monitoring, recovery planning, cloud data protection, retention guidance, and periodic review of restore readiness.
View backup servicesIT Strategy
Quarterly reviews, budget planning, vendor alignment, roadmap creation, and practical prioritization for future improvements.
Managed IT packages
Simple service levels for different stages of business.
Every environment is a little different, but these packages make it easier to start the conversation around the level of support, security, and planning your team needs.
Managed IT Essentials
For small teams that need dependable day-to-day support, device care, Microsoft 365 administration, and a clearer owner for IT issues.
- Help desk and remote support
- Workstation patching and monitoring
- Microsoft 365 user administration
- Vendor and ISP coordination
Managed IT Complete
For businesses that want support plus stronger operational consistency, better documentation, security basics, and routine leadership check-ins.
- Everything in Essentials
- Endpoint protection visibility
- Backup and recovery review
- Quarterly IT planning meetings
Managed IT Strategic
For organizations that want a more hands-on IT partner for planning, projects, vendor alignment, budgets, and long-term improvements.
- Everything in Complete
- IT roadmap and budget planning
- Project coordination
- Leadership reporting
Already have internal IT?
For organizations with internal IT, we can support specific gaps such as help desk overflow, project work, Microsoft 365 administration, network support, documentation, or security basics.
View co-managed IT servicesCommon questions
What teams usually ask before switching IT providers.
What if we already have an internal IT person or team?
That is what co-managed IT is for. We can take on help desk overflow, projects, security basics, or specific systems while your internal team stays focused on what only they can do. See co-managed IT services for details.
How fast do you respond to support requests?
Every request gets a response within one business day, and most day-to-day issues move faster than that. During onboarding we set clear expectations for what counts as urgent versus routine.
What does switching from our current provider actually involve?
We start with a discovery and access review so nothing gets missed, then handle documentation and stabilization before touching anything critical. Most teams do not notice a disruption during the switch.
Do you require a long-term contract?
We would rather earn the relationship month to month than lock you in. Contract terms are discussed directly during your first conversation, based on the scope of support you need.
We are a small team. Is managed IT overkill for us?
Not if the alternative is one person quietly handling IT on the side of their real job. Managed IT scales down to a handful of users just as well as it scales up, and the packages on this page are built with smaller teams in mind.
Ready for IT that feels easier to lead?
Start with a short conversation and a clear look at where your systems stand today.