Overflow Support
We help absorb help desk tickets, access requests, onboarding tasks, device issues, and recurring support work so your internal team can stay focused on higher-priority systems and business projects.
Co-Managed IT Services
Extra IT capacity without replacing your internal team.
Leading Edge IT supports internal IT teams with overflow support, project help, documentation, Microsoft 365 administration, network work, and practical security basics.
Team extension
Support where your internal team needs more time, hands, or focus.
Co-managed IT gives your existing team flexible support without disrupting ownership. We can take on recurring work, fill skill gaps, help with projects, or provide coverage when your team is stretched.
The model is intentionally collaborative: clear handoffs, shared documentation, and a support rhythm that respects how your team already works.
Talk about co-managed ITWhere we can help
- Help desk overflow and escalation support
- Microsoft 365 and identity administration
- Network troubleshooting and documentation
- Project coordination and implementation support
- Endpoint standards, patching, and cleanup
- Backup, security, and vendor review
Project Assistance
We support migrations, upgrades, Microsoft 365 cleanup, network improvements, device refreshes, software rollouts, and other projects that are hard to move forward when the internal queue is already full.
Documentation Support
We help clean up the details that make IT easier to manage: network notes, vendor contacts, admin portals, device inventory, licensing records, access processes, and escalation paths.
Escalation Help
When issues need another set of eyes, we can assist with troubleshooting, vendor coordination, cloud administration, network questions, backup concerns, and security basics without taking ownership away from your team.
Coverage Gaps
We provide backup coverage when your internal IT person is out, overloaded, pulled into projects, or needs help supporting multiple locations, remote users, or after-hours maintenance windows.
Roadmap Support
We help internal IT and leadership prioritize improvements, budget items, vendor decisions, security recommendations, lifecycle planning, and practical next steps that align with business goals.
Where this helps
Co-managed IT works best when the internal team is capable but overloaded.
The goal is not to take control away. It is to create extra capacity, clearer handoffs, and better coverage for the work that keeps getting delayed.
When it matters
Your internal IT person is buried in tickets, projects keep slipping, documentation is thin, or specialized work needs another set of experienced hands.
What we handle
Overflow support, escalation help, Microsoft 365 administration, network documentation, project work, endpoint cleanup, vendor coordination, and coverage gaps.
What improves over time
Internal IT gets breathing room, leadership sees better progress, users get faster help, and projects stop competing with every daily support request.
Common questions
What teams usually ask about co-managed IT.
Will co-managed IT replace our internal IT person?
No. Co-managed IT is designed to support your internal team, not replace it. We can take on overflow, projects, documentation, escalations, or specific systems while your team keeps ownership of the environment.
What can you take off our internal team's plate?
Common areas include help desk overflow, Microsoft 365 administration, endpoint cleanup, project coordination, network documentation, backup review, vendor follow-up, and security basics.
How do you avoid stepping on existing processes?
We start by learning how your team already works, then define clear responsibilities, escalation paths, shared documentation, and communication expectations before taking on active work.
Can co-managed IT be project-based?
Yes. Some clients need recurring support, while others need help with migrations, cleanup, device refreshes, network improvements, or documentation projects.
Who talks to users?
That depends on the model we set together. We can work directly with users, stay behind the scenes with your internal team, or use a blended approach based on the request type.
Need more IT capacity without adding headcount?
Start with a short conversation about where your team is overloaded and what support would help most.