Support Users
We give your team a clear place to go for everyday IT issues: password resets, email problems, device trouble, application questions, printer issues, remote access, and general troubleshooting.
Managed IT Services
Your outsourced IT department for daily support, planning, and accountability.
Leading Edge IT keeps your users supported, devices maintained, vendors coordinated, and technology decisions easier to lead.
Full service support
Managed IT for businesses that need one clear owner for technology.
We become the day-to-day IT partner for your team, handling support requests, device care, Microsoft 365 administration, network coordination, documentation, and practical planning.
This is built for small businesses, law firms, nonprofits, dental offices, medical offices, and professional service teams across Troy and Greater Detroit.
Talk about managed ITWhat is included
- User support and issue triage
- Endpoint patching and workstation standards
- Microsoft 365 and cloud administration
- Network, Wi-Fi, firewall, and vendor coordination
- Backup visibility and recovery planning
- Quarterly IT roadmap reviews
Manage Devices
We help keep workstations organized with patching, setup standards, software coordination, lifecycle planning, onboarding, offboarding, and visibility into the devices your business depends on.
Administer Cloud
We manage Microsoft 365, email, Teams, SharePoint, OneDrive, licensing, user access, secure sharing, and the cloud settings that affect how your team collaborates every day.
Coordinate Vendors
When issues involve internet providers, phone systems, copier vendors, practice software, legal software, or other platforms, we help own the handoff so your team is not stuck between support desks.
Strengthen Basics
We help improve practical security and reliability controls like MFA, endpoint protection visibility, backup review, access cleanup, documentation, and safer user lifecycle processes.
Plan Improvements
We help prioritize projects, budgets, vendor decisions, equipment refreshes, security improvements, and roadmap items around what will actually reduce risk or improve productivity.
Where this helps
Managed IT is for teams that need technology to feel owned, not improvised.
The right support model should reduce day-to-day noise while giving leadership a clearer view of risk, recurring issues, vendors, and upcoming technology decisions.
When it matters
Support requests are handled through side conversations, vendors point at each other, Microsoft 365 feels messy, or one internal person has become the unofficial IT department.
What we handle
User support, device management, cloud administration, network coordination, vendor follow-up, backup visibility, documentation, and practical planning.
What improves over time
Fewer repeat issues, cleaner onboarding and offboarding, better visibility into systems, stronger security basics, and a roadmap leadership can actually use.
Managed IT packages
Simple service levels for different stages of business.
Every environment is a little different, but these packages make it easier to talk through the level of support, security, and planning your team needs.
Managed IT Essentials
For small teams that need dependable day-to-day support, device care, Microsoft 365 administration, and a clearer owner for IT issues.
- Help desk and remote support
- Workstation patching and monitoring
- Microsoft 365 user administration
- Vendor and ISP coordination
Managed IT Complete
For businesses that want support plus stronger operational consistency, better documentation, security basics, and routine leadership check-ins.
- Everything in Essentials
- Endpoint protection visibility
- Backup and recovery review
- Quarterly IT planning meetings
Managed IT Strategic
For organizations that want a more hands-on IT partner for planning, projects, vendor alignment, budgets, and long-term improvements.
- Everything in Complete
- IT roadmap and budget planning
- Project coordination
- Leadership reporting
Common questions
What teams usually ask about managed IT.
What does managed IT actually cover?
Managed IT covers the day-to-day technology work your business needs handled consistently: user support, device care, Microsoft 365 administration, network coordination, vendor communication, documentation, backup visibility, and planning.
Is managed IT only for larger companies?
No. Managed IT is often most useful for smaller teams where one owner, office manager, or power user is carrying IT on the side. The goal is to give the business reliable support without needing to hire a full internal IT department.
Can you support our existing vendors and software?
Yes. We help coordinate with internet providers, phone vendors, line-of-business software vendors, copier vendors, cloud providers, and other support contacts so your team is not stuck translating technical issues alone.
How do you start with a new client?
We begin with discovery, access review, documentation, and a look at recurring pain points. From there we stabilize urgent issues, organize support channels, and build a practical roadmap for improvements.
Will support feel too corporate?
No. The goal is enterprise-level discipline without a cold support experience. We keep communication practical, plain-language, and focused on what helps your team work better.
Ready for IT that feels easier to lead?
Start with a short conversation and a clear look at where your systems stand today.