Managed IT Packages
Compare support, security basics, planning, and cost-control value for each Leading Edge IT package.
Package comparison
Every business is different, so these are starting points for a conversation. We use them to make scope clearer and prevent confusion around what is actually included.
For small teams that need dependable daily support, device care, Microsoft 365 administration, and vendor coordination.
For businesses that want support plus stronger documentation, security basics, backup review, and routine leadership check-ins.
For organizations that want a hands-on IT partner for planning, projects, vendor alignment, budgets, and long-term improvement.
The details
Use this as a simple side-by-side guide. Final scope is confirmed after we understand your users, devices, vendors, risk, and support needs.
| Features | Essentials | Complete | Strategic |
|---|---|---|---|
| On-demand support | |||
| Help desk support | Yes | Yes | Yes |
| Remote troubleshooting | Yes | Yes | Yes |
| User onboarding and offboarding | Yes | Yes | Yes |
| Third-party vendor coordination | Yes | Yes | Yes |
| Proactive management | |||
| Workstation patching and monitoring | Yes | Yes | Yes |
| Microsoft 365 user administration | Yes | Yes | Yes |
| IT documentation | Basic | Yes | Yes |
| Recurring issue review | Quarterly | Yes | Yes |
| Security and recovery basics | |||
| MFA and access review | No | Yes | Yes |
| Endpoint protection visibility | No | Yes | Yes |
| Backup and recovery review | No | Yes | Yes |
| Security improvement priorities | No | Basic | Yes |
| Planning and leadership | |||
| Quarterly IT planning meetings | Light | Yes | Yes |
| IT roadmap and budget planning | No | Basic | Yes |
| Project coordination | No | Limited | Yes |
| Leadership reporting | No | Basic | Yes |
Cost savings
The best savings usually come from reducing wasted time, preventing repeat issues, cleaning up tools, and planning improvements before they become emergencies.
Your team spends less time troubleshooting, chasing vendors, or pulling managers into technical problems that need a clear support owner.
Patching, documentation, access review, and recurring planning help reduce the same issues coming back month after month.
Microsoft 365 and cloud administration can uncover unused accounts, mismatched licenses, duplicate tools, and access that should be cleaned up.
Planning device, network, and software refreshes ahead of time helps avoid rushed purchases when something fails at the wrong moment.
We help coordinate internet, phone, software, copier, and cloud vendors so your team is not losing hours stuck between support desks.
Monitoring, backup review, access cleanup, and practical security basics reduce the chance that one neglected issue interrupts the whole office.
If support requests and vendor issues are the main problem, Essentials may be enough. If you need better documentation, security basics, and routine planning, Complete is the better middle ground.
If leadership needs a roadmap, budget guidance, project coordination, and more direct strategic help, Strategic is the stronger fit.
Talk through the right packageCommon questions
Pricing depends on users, devices, locations, systems, risk, and the amount of support needed. The packages make scope easier to understand before pricing is finalized.
Yes. Many teams start with the level that solves the immediate pain, then move into a higher level once planning, documentation, or project support becomes more important.
That may be a fit for co-managed IT. We can support help desk overflow, projects, documentation, Microsoft 365, network support, or security basics while your internal person stays focused.
No. The realistic goal is cost control: reducing preventable downtime, wasted labor, tool sprawl, recurring issues, and emergency spending where possible.
Start with a short conversation and a clear look at where your systems stand today.
